RETURNS AND DEFECTS POLICY (B2B)

IMPORTANT LEGAL NOTICE FOR BUSINESS ACCOUNTS (B2B): This policy applies exclusively to commercial purchases made by companies, businesses, and professionals with a valid VAT ID. Consumer protection regulations—including the statutory 14-day Right of Withdrawal (Cooling-off Period)—DO NOT APPLY to Business-to-Business (B2B) transactions. All confirmed orders are firm, binding, and non-cancellable.

EXCLUSION OF RIGHT OF WITHDRAWAL & DEFECT HANDLING

1. EXCLUSION OF RIGHT OF WITHDRAWAL & DEFECT HANDLING
1.1 Inapplicability of Consumer Withdrawal Rights
Under Italian commercial law and European directives, sales between business entities (B2B) are strictly governed by the Italian Civil Code (Articles 1490 et seq.). Discretionary returns, order cancellations post-confirmation, or "change of mind" requests are strictly excluded.

1.2 Claims for Defective or Non-Conforming Items
Returns or replacements are evaluated strictly in cases of manufacturing defects or shipping discrepancies. The Client must formally report any apparent defects or non conformities within 8 calendar days of receipt via written notice to info@multimac.it. Failure to notify Multimac within this 8-day deadline results in the complete forfeiture of all warranty rights pursuant to Art. 1495 of the Italian Civil Code.

1.3 Return Merchandise Authorization (RMA)
No returns will be accepted without prior written authorization from Multimac S.r.l. Unauthorized shipments sent back to our warehouse will be automatically rejected and returned to the sender at their expense.

2. RETURN LOGISTICS & CONDITION REQUIREMENTS
MANDATORY REQUIREMENTS FOR AUTHORIZED RETURNS:
Once an RMA authorization code has been issued by Multimac, returned items must be dispatched adhering strictly to the following parameters:
● Product Integrity: Products must be in pristine condition, unmodified, clean, and completely free of user-induced damage or structural alterations.
● Original Packaging: Items must be returned in their original, undamaged factory packaging including all internal protective foams and molds. The original box must not be defaced, written on, or used directly as an outer shipping carton.
● Completeness: Packages must contain all original components, documentation, manuals, cables, and accessories.

3. CONTACTS FOR POST-SALES TECHNICAL SUPPORT
Official Channels for Return Notices & Technical Claims:
All claims and return inquiries must be submitted in writing with photos/videos of the defect to:
● E-mail: info@multimac.it
● Registered Mail / Certified E-mail (PEC): Multimac S.r.l., Via W. Baffin 10, 35136 Padova (PD) - Italy